Effective Date: 15 Sep 2025

These Terms of Service (“Terms”) govern your access to and use of the HR and Payroll SaaS platform provided by Cedur Enterprises Pvt. Ltd. (“CEPL”, “Cedur”, “we”, “us”, or “our”). By using our services, you agree to these Terms. If you do not agree, you may not use the Service.

1. Acceptance of Terms
   By creating an account, accessing, or using the Cedur Service, you confirm that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and any additional guidelines we provide.
2. User Responsibilities
   a. Accuracy of Information – You are solely responsible for the accuracy and completeness of the data you provide.
   b. Compliance with Laws – You must ensure your use of the Service complies with all applicable tax, labor, and data protection laws.
   c. Security  – You are responsible for safeguarding your login credentials. Any activity under your account is deemed authorized by you.
   d. Backups  – While Cedur employs backup measures, you remain responsible for maintaining copies of your own data.
   e. Support  – Cedur will make reasonable efforts to assist with issues, but we do not guarantee resolution.
3. Data Protection & Privacy
   a. Data Ownership – All employee and business data you upload remains your property.
   b. Use of Data – Cedur processes your data solely for providing the Service. Cedur may use aggregated, anonymized data  for analytics, benchmarking, and marketing insights, but will never disclose identifiable data without your consent.
   c. Third-Party Processors  – Cedur may engage trusted third-party providers (e.g., hosting, payment gateways) to process data. Cedur is not liable for breaches caused solely by such providers.
   d. Breach Notification  – In the event of a data breach affecting your information, Cedur will notify you within a reasonable timeframe after becoming aware of it.
   e. Compliance  – Cedur complies with applicable Indian data protection laws, and where applicable, international data privacy standards.
4. Intellectual Property
   a. Ownership – All rights in the Service, including software, design, and trademarks, are owned by Cedur.
   b. User Content – Data and content you upload remain yours. You grant Cedur a limited, non-exclusive license to use, process, and display your data only for operating the Service.
   c. Restrictions  – Except as permitted under these Terms, you may not copy, modify, or distribute any part of the Service.
5. Publicity Rights
   Unless otherwise agreed in writing, you grant Cedur the right to use your company name and logo  in Cedur’s marketing materials, case studies, customer lists, and presentations, provided such use is truthful and does not misrepresent your relationship with us. You may opt out of this right at any time by notifying Cedur in writing before onboarding.
6. Payment Terms
   a. Fees – You agree to pay all subscription fees as per your plan.
   b. Billing Information – You must provide accurate billing and payment details.
   c. Late Payments  – Cedur may suspend access for overdue invoices after prior notice. Data will not be deleted immediately, but access may be restricted until dues are cleared.
   d. Refunds  – All payments are non-refundable, except:
   • If cancelled within the 30-day money-back period ; or
   • As otherwise required by a court or regulator of competent jurisdiction .
   e. Automatic Renewal – Subscriptions may automatically renew unless cancelled prior to renewal.
   f. Taxes – You are responsible for all applicable taxes.
7. Confidentiality 
   Both parties agree to keep all non-public information  received during the course of the Service confidential, unless disclosure is required by law.
8. Limitation of Liability
   a. As-Is Service – The Service is provided “as is” without warranties of any kind.
   b. Indirect Damages – Cedur is not liable for indirect, incidental, or consequential damages.
   c. Cap on Liability  – Cedur’s maximum aggregate liability for any claim shall not exceed the fees paid by you in the six (6) months  preceding the claim.
   d. Exclusions  – These limits do not apply to: (i) breaches of confidentiality; (ii) gross negligence or willful misconduct. For data breaches directly caused by Cedur , Cedur’s liability is capped at six (6) months of fees .
9. Indemnification 
   You agree to indemnify and hold Cedur harmless against claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.
10. Third-Party Services 
    The Service may integrate with third-party tools (e.g., Razorpay, cloud hosting). Cedur is not responsible for their availability, performance, or failures.
11. Termination
    a. By Cedur – We may suspend or terminate your account if you violate these Terms.
    b. By You – You may cancel your subscription at any time.
    c. For Breach by Cedur  – You may terminate immediately if Cedur materially breaches these Terms and fails to cure such breach within 30 days of written notice.
    d. Data Access on Termination  – Upon request within 30 days  of termination, Cedur will provide you with a copy of your data. After that period, Cedur may permanently delete your data unless legally required to retain it.
12. Dispute Resolution 
    All disputes shall first be attempted to be resolved amicably. If unresolved, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 , with the seat of arbitration in New Delhi, India , and proceedings conducted in English .

• Arbitration shall be the exclusive remedy , except courts in New Delhi may be approached to enforce awards.
• All claims must be brought individually , and not as part of a class, consolidated, or representative action.

13. Force Majeure 
    Cedur shall not be liable for delays or failures due to causes beyond its reasonable control (including natural disasters, power failures, labor disputes, internet outages, or government actions). Your obligation to pay accrued fees remains unaffected by force majeure events.
14. Service Availability 
    Cedur does not guarantee uninterrupted availability of the Service. Planned maintenance, internet issues, or third-party outages may cause temporary downtime. No minimum uptime or service levels are guaranteed unless expressly agreed in a separate Service Level Agreement (SLA).
15. Changes to Terms & Pricing 
    Cedur may update these Terms or pricing from time to time. Continued use of the Service after changes constitutes acceptance of updated Terms.
16. Entire Agreement & Severability 
    These Terms constitute the full agreement between you and Cedur. If any provision is found invalid, the remaining provisions shall continue in effect.

📩 Contact Us
For questions about these Terms, contact us at: info@cedurnow.com